Dear Cervus,

We ran into a bit of trouble with our broom attachment. It suffered some good damage. Of course being only a few days before Xmas I thought we would be completely
out of luck getting the parts we needed for the repair. I called your parts department and spoke with John Johnson (Bobcat of Calgary Partsmans) and explained our
situation and the parts we needed. He had the parts in stock, coordinated Canmore Courier and kept me informed of their delivery status and I had them on site in about
6 hours. Needless to say I was extremely happy. Well I installed the parts, fired the machine up only to discover we had hairline cracks in the metal connectors on both
of the broom hoses. Disaster I thought. The next morning I called up John only to find that these hoses were not in stock nor were they in Canada. He said not to worry as
he will try and see if he could get them flown in from the States via UPS. Again I thought no way this would happen as it is now 2 days before Xmas and possibly the
busiest day for UPS. Well he got the hoses, coordinated Canmore Courier for pick-up and delivery and I will have them here shortly. This guy is good!!

The customer service and follow-up calls John made were fantastic. He certainly went above and beyond to help us in a critical time as we are about to enter our busiest
season. Our broom attachment is used daily and without it we would suffer.

Please pass on my thanks and appreciation to him as it is service like this that needs to be recognized. You have a great employee in John.

 Regards,

Jeff Hanna

Bourgeau Services / Base Area
Sunshine Village Ski & Snowboard Resort

To Bobcat of Edmonton,

It has been a great pleasure doing business with your team for the past 3 years. The service we receive is awesome! There are times when we are
not entirely certain of our own needs, yet your people seem  to meet them somehow. We also work outside the city of Edmonton from time to time
and have a need for the same level of service at these sites. Your team is always obliging by setting us up with the proper contacts at their other
locations as these needs arise.

I have been using heavy equipment for the past fifteen years from a variety of different supplier companies. Bobcat of Edmonton’s service is second
to none; including on-site (on the rare occasions it is needed).

It has been a great experience dealing with my direct contacts, Justin, Tyrel and Brian. They’re always there for us! I certainly look forward to
dealing with Bobcat of Edmonton to help us get our future jobs done!

Thanks again to all the team!

Ben McKenzie
Action Auger